would think twice before buying anything from these guys. At first glance this company has very competitive pricing, but if you live out of state ( I live in Florida) I would urge you to think twice before ordering from these guys.
On 7/6/18 I ordered a big fish 120 from these guys, the order when through without a hitch, about an hour later I get an e-mail stating the kayak is on back order, fine I can deal with that but why does it take me having to call them wait on hold etc. before I can actually get an answer to what's going on with my order.
My kayak arrives on 7/24/18 I unwrap it, look over the kayak and I don't see any visible damage or anything that looks out of the ordinary. I take the kayak out for the 1st time on 7/28/18 and about a mile or two into our trip my kayak starts taking on A LOT! of water. My friend and I stop and drain what seems to be a half full of water kayak. I thought it must be the drain plug, so we drain it and tighten the plug and headed back to where our cars were. We had to stop 2 more times because the water was coming in so bad the kayak was actually listing to one side and it was a mere inch or so from the water coming over the sides.
But yet again I'm here today having to call these people and wait on hold and explain the situation over again. I'm sure they will rectify the situation in the end (or I could always just dispute this with my credit card company) either way I'm sure it will get handled but I would urge you if you don't live within driving distance from these people, just spend the extra money locally y ld me he would forward the necessary paperwork to have another one shipped out to me, I'm cool with that!! It was the 28th of July and I had a non refundable trip coming up on the 4th of Aug. I did not receive the new kayak, nor did I receive any information on what's going on with my replacement...I spoke with the rep at 3 waters who makes my kayak. The rep who deals directly with warranty problems and the 1st thing he said was "oh you got it from Austin Kayaks? sounded like a sigh" He stated he would have had no problem sending me out another kayak, that same day as a matter of fact. I should be enjoying the $1000.00 plus dollars I spent on a kayak and showing pictures from my trip but all I have is a kayak I wouldn't even stick in my pool, a credit card balance for a broken kayak and I'm also negative $300.00 for the trip I was not able to take because they sent me the Titanic!!!!!!!!!
But yet again Im here today having to call these people and wait on hold and explain the situation over again. Im sure they will rectify the situation in the end (or I could always just dispute this with my credit card company) either way Im sure it will get handled but I would urge you if you don't live within driving distance from these people, just spend the extra money locally. This was only seen with a high powered flashlight
Reason of review: Damaged or defective.
Monetary Loss: $1000.
I liked: Prices.
I didn't like: Feeling like i no longer matter because they have my money.